Canvas Student SupportSet Up for Success

Web Browser Access

Icons for Firefox, Microsoft Edge, and Google Chrome

Use Firefox, Microsoft Edge, or Google Chrome for Canvas. Do not use Microsoft's Internet Explorer or Apple's Safari.

We highly recommend updating to the most current version of your preferred browser.

If you encounter issues with content not displaying as it should, it can be helpful to clear the browser cache of temporary Internet files. Review the steps below for the operating system you are currently using.

Some work you do in Canvas may require pop-ups. Learn how to allow pop-ups in your preferred browser.

Although we don't recommend using Safari, if that is your only option, avoid errors with files, images, and alerts by disabling cross-site tracking prevention in Safari when using Canvas. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers.

Learn more about browser and computer requirements.

Web Browser Cookies

You may get error messages when using some third-party tools (integrated tools, external tools, LTI tools, LTI apps, or external apps) in Canvas. These third-party tools use cookies that require a change in the browser’s settings to work.

If you receive error messages when accessing third-party tools in Canvas, your browser is attempting to guard your privacy and security by only displaying “native” content in Canvas. You must change the browser settings to fix these error messages and use the third-party tool in Canvas.

We do NOT recommend setting your browser to accept all third-party cookies. However, adding cookie exceptions for the specific third-party tool should be safer for you and your computer.

How to Add Third-Party Cookies for Canvas

On Mozilla Firefox

Open your Firefox Browser and log into Canvas.
Click on the lock icon next to the URL for Site Information and then click on the arrow to the right of Connection secure.
Click on More Information.
In the window that opens, click on Permissions, and uncheck Use Default and select Allow for Open pop-up windows, Set cookies, Use the camera, and Use the microphone.
Close the permissions window and, if necessary, you may need to refresh the page.
Click on the settings icon next to the lock icon to verify the permissions you have set for Canvas.

On Microsoft Edge

Open your Microsoft Edge Browser and log into Canvas.
Click on the lock icon next to the URL for Site Information and then click on the arrow to the right of the Cookies option.
In the Cookies options, click on the Blocked tab.
Select the site or sites in question and click the Allow option. Click Done and this will add those sites to the allowed tab.
You might need to reload the page before the cookies can be enabled.

On Google Chrome

Open your Google Chrome Browser and log into Canvas.
Click on the lock icon next to the URL for Site Information and then click on the arrow to the right of the Cookies and Site Data option.
Under Cookies and site data, click on Manage cookies and site data.
Look for the site that is being blocked and click on the three vertical dots to allow to save data. Click Done.
You might need to reload the page before the cookies can be enabled.

Third-Party Tools That May Require Cookies

Canvas

https://ccsf.instructure.com

https://ccsf.instructuremedia.com

https://instructure.com

Google Assignments

assignments.google.com

Impact

https://ccsf.eesysoft.com

Pronto

https://ccsf.pronto.io

https://chat.pronto.io

Voicethread

https://voicethread.com

https://ccsf.voicethread.com

Zoom Conferencing

https://zoom.us

https://applications.zoom.us

Class Syllabus (AKA Simple Syllabus)

Your Class Syllabus should be viewable within Canvas if you have allowed cookies for Canvas. If you are viewing a Class Syllabus outside of Canvas, please allow cookies for the following sites:

https://ccsf.simplesyllabus.com

https://simplesyllabus.com

Email and Notifications

When we create your account in Canvas, we make your CCSF gmail account the default email address for communication.

In Canvas, you can add another email address and a text number for notifications from Canvas. For better communication, we recommend adding an email that you are likely to check regularly. After adding that email address to your account, you can make it the default email address for notifications in Canvas.

If you prefer to receive notifications by text (SMS), you can also add a phone number for receiving texts in Canvas.

If you have added multiple methods of contact in Canvas, you might want to adjust your notifications in Canvas so that Canvas will use only one method of communication for sending you notifications.

Mobile Access

The Canvas by Instructure app is the mobile version of Canvas that helps you stay current with your courses anywhere you go. Please note: the apps are more limited in functionality than the desktop version of Canvas. We recommend submitting work and taking quizzes in the desktop version of Canvas.

iOS

iPhone Using the iPhone/iPad CANVAS mobile app?

Read the Canvas by Instructure iOS guide.

Check if you have the up-to-date version of the Canvas app.

Android

Android

Using the Android CANVAS mobile app?

Read the Canvas by Instructure Android guide.

Check if you have the up-to-date version of the Canvas app.

Module Navigation

If there is a specific resource you are looking for in this module, hover over a button to find the right page and click on it to jump to that item, or click the Next button below to go to the next page.